FAQs
Whether your trip is a day or a season. alone or accompanied; when we travel we take with us one of our most valuable belongings, our freedom, which can be affected or threatened if by accident we are subject to some negative event, or without knowledge we break any Mexican laws.
MEXSHIELD® brings you and those you care about the peace of mind you need at all times, we have safety assistants in the field who will attend you in person at your location to support you and your loved ones to get out of any trouble, our support is open 24/7 so you can peacefully enjoy your trip.
Mexico is wonderful destination! Enjoy it even more when you have the tranquility of having the support of an established company and legal advisors if something does happen.
Facts to consider:
- Foreign citizens traveling or living in Mexico are subject to all laws in Mexico.
- For U.S. tourists | The Department of State of U.S. cannot:
I. Get U.S. citizens out of jail.
II. State to a court that anyone is guilty or innocent.
III. Provide legal advice or represent U.S. citizens in court.
IV. Serve as official interpreters or translators.
V. Pay legal, medical, or other fees.
Our safety assistants and attorneys throughout the Mexican Republic are bilingual and highly skilled personnel who handle claims and are ready to help you 24 hours a day, 7 days a week and 365 days a year.
Unfortunately no; once an incident has occurred during the trip, the purchase of the MEXSHIELD Assistance service can no longer be applicable. You have to purchase the service at least 24 hours before your date of departure. Please consult the MEXSHIELD Assistance Terms of Use
Yes, you will receive an email with your certificate and full instructions in case of emergency.
Your family will receive a notification email and instructions on what to do if you experience any problems during your trip, these instructions will include our MEXSHIELD emergency contact numbers, which are available 24 hours a day, 7 day a week and 365 days a year.
You can register the data of your emergency contact before you checkout your order, please verify that all their data is correct and properly updated.
Yes, but that service is only by referral and is your option to acquire the service with additional cost and fees. For more information please contact us
Just Call from MX: 001-832-318-0369 or Call from US: 1-832-318-0369, with a click on the MEXSHIELD App or call directly to the person you trust which you registered in the Emergency Contact section and we will take care of the rest.
Yes; that service is only by referral and is your option to acquire it, you may be charged with additional cost and fees. For more information please contact us
Consult the MEXSHIELD Assistance Terms of Use
It all will depend on the location and hour when the service was requested. There are factors thatcould affect the arrival of our safety assistant/attorney such as traffic, weather conditions, due process just to name a few.
Our commitment is to care for you, our traveler, and your loved ones piece of mind.
The service is covered by each individual person that is registered in the system at the time of the purchase.