Enjoy Mexico with peace of mind.
MEXSHIELD provides personalized, face-to-face assistance for legal or medical emergencies while traveling in Mexico.
Our network of highly-trained bilingual Safety Assistants Specialists are available all day, everyday (24/7/365), in the most visited tourist and business destinations in Mexico.
Our Story
MEXSHIELD was created by a team of experienced Mexican insurance professionals who have lived, traveled, and conducted business on both sides of the U.S.-Mexico border for decades.
With deep firsthand knowledge of the challenges that international travelers often face in Mexico, the team recognized a growing need: reliable, local support that allows people to explore the country’s beauty, cuisine, and rich culture without worry.
After hearing countless stories from travelers—friends, family, and colleagues—who had experienced problems or were hesitant to visit Mexico due to uncertainty, the team set out to build a better solution.
The result is MEXSHIELD: the first personalized, digital assistance network connecting travelers, DMCs, travel agents, platforms, and hotels with trusted local support.
Backed by over a century of combined experience in Mexican travel and insurance, MEXSHIELD offers something no traditional policy can: true peace of mind.
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MEXSHIELD is a digital platform and app that connects travelers in Mexico with immediate, in-person assistance for medical or legal emergencies. Our highly trained MEXSHIELD Safety Assistant Specialists are locally based and ready to support you in the most visited tourist and business destinations in Mexico.
In the event of an accident, legal issue, or medical emergency, your MEXSHIELD Safety Assistant Specialist will arrive on-site within minutes and stay by your side throughout the entire process, ensuring that the proper professional procedures are followed every step of the way.
At MEXSHIELD, we uphold the highest standards of personal care, providing travelers, individual members, associates, travel agents, and Destination Management Companies with the peace of mind and duty of care they deserve while visiting Mexico.
Who is it
for?
- Anyone visiting the most visited tourist destinations in Mexico.
- Vacation or business travelers.
- Solo travelers or those traveling in groups.
Coverage
MEXSHIELD provides personalized, face-to-face assistance for legal or medical emergencies while traveling Mexico
Our network of over 300 MEXSHIELD AMIGO ZONES and 450 skilled bilingual (English and Spanish), highly-trained Safety Assistant Specialists are available all day, everyday (24/7/365), anywhere in Mexico to assist you with:
- Automobile accidents
- Driving while under the influence
- Illness (of any kind)
- Trouble with the police or other authorities
- How to pay fines
- Theft
- Extortion or fraud
Service
MEXSHIELD operates in the most visited tourist destinations in Mexico.
We have a network of highly skilled, bilingual (English and Spanish) MEXSHIELD Safety Assistant Specialists across these key locations:
- Baja (Tijuana, Ensenada, Rosarito)
- Cabo San Lucas
- Guadalajara
- La Paz
- Mexico City
- Monterrey
- Puerto Vallarta
- Riviera Maya (Cancun, Tulum, Playa del Carmen)
- San Miguel de Allende
Cell phone location services can tell us where our clients are, even when the client can't.
Geotracker = Peace of Mind
MEXSHIELD is the first and only service of its kind, providing face-to-face assistance to travelers in Mexico within minutes, all via an easy-to-use MEXSHIELD app with GEOTRACKER.
This comprehensive service benefits not only the person traveling to Mexico, but also those back at home - parents, spouses, partners, family members, and business associates - who will enjoy the invaluable reward of peace of mind.
Enjoy Mexico with peace of mind for only:
per person
Contact Us for special group prices.
How it Works?
VS
MEXSHIELDExperience
1. Face-to-Face assistance with a MEXSHIELD Safety Assistant Specialist
2. MEXSHIELD App lets your MEXSHIELD Safety Assistant Specialist know where you are (even if you don't)
3. Track your MEXSHIELD Safety Assistant Specialist via the MEXSHIELD App. Communicate via Live Chat until your Safety Assistant Specialist arrives.
4. VIP service for groups, DMC, conventions, travel agents, and event organizers.
5. Guides you in legal situations, and will continue to consult with you and your attorney if you are sent to jail.
6. MEXSHIELD Safety Assistant Specialist assists with third-party claim reimbursment.
7. In person, on-site service. We will literally BE THERE for you.
8. Press one button to reach your personal MEXSHIELD Safety Assistant Specialist.
VS
INSURANCEExperience
1. Call a generic number. Talk to a different assistant each time, and updating the new assistant each time regarding your case.
2. No reliable way to locate you in an emergency. They depend on YOU to tell them where you are.
3. Rely on a time estimate given by a phone operator and wait it out.
4. No boutique services.
5. Will not assist in any situation involving Mexican authorities.
6. You're on your own with the paperwork and follow-up.
7. No in-person service, only call centers.
8. 1-800-hope-I-get-a-human
DMC Travel Assistance
MEXSHIELD'S unparalleled level of personal attention and our team of local, experienced Safety Assistant Specialists provide travel agents, event organizers, and DMCs with the security and duty of care that your clients need when traveling in Mexico.
As travel professionals, we know that you need to cover every eventuality. We have the experience working in Mexico to exceed your expectations, providing effective solutions at the precise moment you need it.
Special pricing for groups of 20 and up.
Cover your entire group while traveling.
Recommend MEXSHIELD as an add-on for anyone traveling to Mexico
VIP MEXSHIELD means a Safety Assistant Specialist will travel with your group, providing real-time advice and a sense of security whenever you need it.
* MEXSHIELD is not an insurance agency and does not cover any claims or reimbursements. We recommend you acquire a travel insurance policy with your insurance agent.
BUSINESS TRAVEL ASSISTANCE
Our personalized Business Travel Assistance is designed to give Peace of mind to company executives both in Mexico or visiting Mexico as well as to their guests.
The MEXSHIELD app with GEOTRACKER will give control and security to HR departments and executives back home in case of an accident or emergency.
* MEXSHIELD is not an insurance agency and does not cover any claims or reimbursements. We recommend you acquire a travel insurance policy with your insurance agent.
